The Center for Humanitarian Technology and Automation Anywhere, Inc. , the No. 1 leader in cloud-native intelligent automation, today announced their collaboration to enable a greater number of internally displaced people and refugees to receive humanitarian aid in Ukraine. CFHT and Automation Anywhere created the ‘Telegram for Humanity’ Bot—a customized software bot, or digital worker for Step with Hope (Крок з надією), a Ukrainian humanitarian organization that provides aid to more than 8,000 families each week in combat zones and recently released territories in southern Ukraine.
The ‘Telegram for Humanity’ bot is automating thousands of manual requests for aid with increased speed and accuracy, saving the organization nearly 200 hours of manual processing each week. This is expected to free up Step with Hope’s 96 volunteers across 20 centers to increase their efforts of direct assistance for refugees, providing food, hygiene kits and access to psychologists, lawyers, and child welfare specialists to those in need.
“Members of our volunteer team are refugees themselves, and the ability to help other Ukrainians is our main priority,” said Alla Semenchuk, Operations Director of CFHT. “It’s critical and tremendously challenging work to find and manage the distribution of necessary resources for refugees and internally displaced people. The customized bot that Automation Anywhere and CFHT have built for Step with Hope is both refugee-friendly and volunteer-friendly—it makes application processing quick and transparent, saving human effort and strengthening the organization’s structure.”
“Technology is all about human enablement,” said Neeti Shukla, Social Impact Officer and Co-Founder, Automation Anywhere. “In collaboration with CFHT, we are proud to support this humanitarian effort with life-saving technology that can make a difference to the millions of Ukrainians that have been displaced by conflict.”
“CFHT and Automation Anywhere’s collaboration to build a custom bot for Step with Hope has enabled us to provide humanitarian aid to a greater number of internally displaced people in Ukraine,” said Inna Kampen, Director of Step with Hope. “Our volunteers and the families we serve are enduring the unthinkable. Having a responsive, user-friendly bot to interact with vulnerable families who are requesting help allows the volunteers to use more of their valuable time providing direct support, while spending less time processing and validating requests manually.”
“Partnering with Automation Anywhere to build custom technology solutions for humanitarian organizations fulfills the core mission of the Center for Humanitarian Technology,” said Dean Hamilton, Founder and Executive Director of CFHT. ” Using the Automation Anywhere technology to improve access to food and medicine in the middle of a humanitarian crisis shows the versatility of the platform and the company’s commitment to social impact. This collaboration is just the beginning of what is sure to be a long and fruitful partnership to solve technology challenges faced by humanitarian organizations across the globe.”
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